Delivery Information

Lixup Delivery Terms

Please read these delivery terms (Delivery Terms) carefully before ordering products from the Lixup webshop.


When do these Delivery Terms apply?

These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products by Lixup. When you order anything at our Lixup website ( or any web page directly connected to our website (Website) or accept an offer from Lixup, your agreement to the Delivery Terms in the course of the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by Lixup.

Our offer and prices

The offers on our Website are without obligation and do not bind Lixup. Lixup is likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements in the offer and on our Website. Minor colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Lixup is not liable for these variations and deviations.

The stated prices include VAT. Prices are quoted in Great Britain Pound (GBP). Lixup reserves the right to make price and product changes prior to an order placed by you. Lixup reserves the right to change, limit or terminate any special offers or discounts at any time.

Lixup charges shipping costs. The shipping costs vary for each product and are further detailed under the heading ‘Shipping’ on our Website. These costs will, if applicable, be charged separately and specified and added up with the total amount of the order.

If the order is processed via an Internet terminal in an Lixup Retail Store, Lixup will pay any shipping costs, any customs duties and clearance charges.

How is a contract concluded with you?

You can only order on our Website if you are a consumer, not a reseller. You have to be 16 years of age or older to buy products via our Website.

Orders you place via the Website for the products offered by Lixup through the Website are only an offer to conclude a sales contract. The sales contract is only concluded upon the confirmation by Lixup of the order per e-mail to you. Until you have received this confirmation, you can still cancel the order.

You warrant that the information you provide to Lixup in the request or order is accurate and complete. Lixup is never obliged to accept an order. Lixup is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If Lixup does not confirm your order within ten working days, it is deemed to have been refused.


Lixup will deliver to the address indicated by you within the UK (mainland). Lixup can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a public holiday. For each delivery a signature for receipt is required.

Lixup is entitled, insofar as reasonably possible, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that Lixup deliver the order in parts, Lixup may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If Lixup is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order. Personalised products will be delivered separate from any standard products you may have ordered.

If you wish to have your products delivered per express delivery, extra costs shall be charged to you. Please check details for standard and express deliveries and the delivery of personalised products under the heading ‘Shipping‘ on our Website. Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Lixup must first be served with a notice of default.

Options in case of delivery problems

If Lixup discovers prior to entering into the sales contract that it can no longer deliver the ordered products, Lixup may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, within 30 days at Lixup’ expense (your right of revocation or return obviously remains unaffected).

If Lixup discovers after entering into the sales contract that Lixup can no longer deliver the ordered products and is not responsible for this situation, Lixup will be entitled to terminate the sales contract. Lixup will, of course, inform you immediately and reimburse any payments made.

Methods of payment

Please check our Website for information on available payment methods. Lixup conducts an individual credit check for each purchase in conformity with the Lixup Privacy Policy. Depending on the results of this check, Lixup reserves the right to refuse certain methods of payment.

Information on returns

Right of return: Subject to the provisions of these Delivery Terms, you may return the products received without specifying any reasons within 30 days of receipt. The 30-day period commences on the day of receipt of the order. Only products that are not suitable for dispatch by parcel (e.g. in the case of bulky goods) may be returned by submitting a written request for the products to be taken back. The timely dispatch of the products or the request to take back the products will suffice for compliance with the right of return deadline. The return of products is at Lixup’ expense and risk. The products, unused and complete, including their original packaging insofar as reasonably possible, must be returned to: